Report

The Next Evolution: How AI Will Transform Global Business Services by 2026

The Next Evolution: How AI Will Transform Global Business Services by 2026

Global Business Services (GBS) is undergoing a revolutionary transformation—driven by technological advancements like generative AI. Is your organization ready to harness this potential?

This latest report—based on interviews with over 500 top executives worldwide—reveals how leading GBS organizations are:

  • Tailoring service delivery models to specific needs
  • Investing in data-driven operations
  • Generating new efficiencies and creating additional value

This report is your roadmap to navigating the evolving GBS landscape. Discover how industry leaders are adapting to change and positioning themselves for future growth.

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