Capabilities To Build an Agile, Secure and Productive Contact Center

COVID 19 pandemic had resulted in drastic development and adoption of digital transformation throughout all industries. Contact centers felt the most impact from the pandemic as on-site employees with location-based tools were suddenly asked to work from home. Now they are shifting from remote to hybrid work and are dealing with challenges related to cloud migration, automation, and business continuity.

Acer ChromeOS Enterprise Devices help create agile, secure and productive contact centers, offering employees the flexibility and security to access business applications remotely.

This guide explores the evolution and challenges of contact centers and how they are evolving with the deployment of the right tools to drive innovation, business growth and improve customer experiences.